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Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction, by William Byham
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Taking the concept of empowerment from theory to practical application, Byham demonstrates that when employees feel they are recognized for personally contributing to an organization's success, then the organization becomes stronger.
- Sales Rank: #3185509 in Books
- Brand: Brand: Random House Audio
- Published on: 1991-01-09
- Released on: 1991-01-09
- Formats: Abridged, Audiobook
- Original language: English
- Number of items: 1
- Dimensions: .79" h x 4.40" w x 7.02" l,
- Running time: 60 minutes
- Binding: Audio Cassette
- Used Book in Good Condition
From the Inside Flap
Taking the concept of empowerment from theory to practical application, Byham demonstrates that when employees feel they are recognized for personally contributing to an organization's success, then the organization becomes stronger.
About the Author
Dr William C. Byham is President and founder of Development Dimensions International (DDI), a world-leader in human resource training and development. An internationally-known educator, consultant and trainer, Dr Byham has authored more than 100 articles, papers and books.
Most helpful customer reviews
0 of 0 people found the following review helpful.
A very easy read. The author uses a unique way to ...
By Bethany
A very easy read. The author uses a unique way to tell the story and use basic concepts which readers can understand and relate to as well. As a manager it really helped me to understand how to motivate my employees by just listening to them and being compassionate about their work. Also by not being just being a manager but a leader, which is what I want to be. If you are struggling with how to motivate your employees and the loyalty from them, then you must read this book. You think in the beginning it's a little quirky but continue reading it will all make sense in the end.
11 of 11 people found the following review helpful.
An excellent tool for leveling up the people who work for you
By David C. Seeholzer
Zapp! is a book that my company uses in the management training seminars we give to employees who are taking on management responsibilities for the first time. Lessons on empowerment are told through a fictional (even science fictional) story of managers at a large company coming to understand why their organization is so disfunctional. The story, although initially pretty hokey, serves nicely as a landscape upon which to illustrate extremes of highly successful and highly unsuccessful management techniques. The people on my team who have read it have learned quite a lot and are applying the learnings regularly. It is not at all uncomon for one of them to raise a concern over some a counter-productive management incident by describing the "Sapp!" that occured. And it is rewarding to hear one of them respond to a positive and empowering interaction by smiling and simply saying "Zapp!"
I highly recommend this book for people managers and leaders who want to build a healthy business organization based upon ownership and leadership.
0 of 0 people found the following review helpful.
Great purpose/premise, these leadership virtues are indicative of top-performing ...
By Kevin Doo
Great purpose/premise, these leadership virtues are indicative of top-performing teams I have served-on & studied; just not into the whole story thing.
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